Store Policy
Privacy Policy
**Privacy Policy for Odinmarie**
**1. Introduction**
Welcome to Odinmarie. We value your privacy and are committed to safeguarding your personal information. This Privacy Policy is designed to inform you about the types of information we collect, how we use and protect that information, and your rights regarding your personal data. By accessing or using our website and services, you agree to the terms outlined in this policy. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements, so please review it regularly to stay informed about how we are protecting your data.
**2. Information We Collect**
When you interact with our website, we collect a variety of information to provide and enhance our services. This includes personal information that you provide directly, such as your name, email address, phone number, billing information, and shipping address when you make a purchase or sign up for an account. Additionally, we collect information about your interactions with our site through cookies, log files, and other tracking technologies. This may include your IP address, browser type, operating system, referring URLs, and information about your browsing activities on our site.
**3. How We Use Your Information**
The information we collect is used for multiple purposes. Primarily, we use your data to process transactions, fulfill orders, and provide customer support. We may also use your information to communicate with you about your account, updates, and promotions. For instance, if you sign up for our newsletter, we will use your email address to send you regular updates about new products, special offers, and other relevant news. Additionally, we use data to improve our website’s functionality and enhance your overall user experience by analyzing usage patterns and preferences.
**4. Sharing Your Information**
We are committed to ensuring that your personal information is protected and do not sell or rent your data to third parties. However, we may share your information with trusted partners who assist us in operating our website, processing payments, or delivering products and services. For example, we may share data with payment processors to handle transactions securely or with shipping companies to deliver your orders. All third-party partners are required to adhere to strict confidentiality agreements and to use your data only for the specific purposes for which it was shared.
**5. Data Security**
We take the security of your personal information very seriously. To protect your data from unauthorized access, alteration, or disclosure, we implement a range of security measures. These include using encryption technologies for data transmission, employing firewalls, and maintaining secure server environments. Additionally, we conduct regular security assessments and updates to address potential vulnerabilities. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
**6. Cookies and Tracking Technologies**
To enhance your browsing experience, our website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us remember your preferences, track usage patterns, and provide personalized content. For example, cookies can help us remember your login information or the items you have added to your shopping cart. You have the option to manage your cookie preferences through your browser settings, including the ability to block or delete cookies. Please note that disabling cookies may affect the functionality of our website.
**7. Third-Party Links**
Our website may contain links to third-party websites or services that are not operated by us. We do not control these external sites and are not responsible for their privacy practices or content. When you click on a link to a third-party site, you should review their privacy policy to understand how they collect, use, and protect your personal information. Our inclusion of links does not imply endorsement or responsibility for the content or practices of these external sites.
**8. Data Retention**
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. This means that we will keep your data for as long as you have an active account or as long as needed to process transactions and provide customer support. Once the retention period expires, we will securely delete or anonymize your information to ensure it cannot be used for any unauthorized purposes.
**9. Your Rights**
You have various rights concerning your personal data. These rights include the ability to access, correct, or delete your information, as well as the right to object to or restrict its processing. You also have the right to withdraw your consent at any time if we are processing your data based on consent. To exercise these rights, please contact us using the details provided below. We will respond to your requests in accordance with applicable data protection laws and ensure that your requests are handled promptly and appropriately.
**10. Children's Privacy**
Odinmarie is committed to protecting the privacy of children and does not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a child without parental consent, we will take steps to delete such data promptly. If you believe that we may have collected information from a child, please contact us so that we can take appropriate action.
**11. Changes to This Policy**
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting the updated policy on our website and, if necessary, by sending you a direct notification. We encourage you to review this policy regularly to stay informed about how we are protecting your personal information and to understand any changes that may affect you.
**12. Contact Us**
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at [privacy@odinmarie.com](mailto:privacy@odinmarie.com). Our team is dedicated to addressing your inquiries and ensuring that your privacy is respected. We strive to respond to all queries in a timely manner and are here to assist you with any issues related to your personal information.
**13. International Data Transfers**
As a global company, we may transfer your personal data to and from various jurisdictions, including countries outside your home country. These transfers are conducted in compliance with applicable data protection laws. We take appropriate measures to ensure that your data is protected when transferred internationally, including using standard contractual clauses or other legal mechanisms to safeguard your information.
**14. Data Protection Officer**
To ensure compliance with data protection laws and to manage privacy-related matters effectively, Odinmarie has appointed a Data Protection Officer (DPO). The DPO is responsible for overseeing our data protection practices and addressing any concerns related to your personal information. You can contact our DPO directly at [dpo@odinmarie.com](mailto:dpo@odinmarie.com) for any inquiries or issues related to data protection.
**15. Marketing Communications**
With your explicit consent, we may use your contact information to send you marketing communications, including updates about our products, promotions, and special offers. These communications are intended to keep you informed about our offerings and to provide you with relevant information. You have the right to opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in each email or by contacting us directly.
**16. Automated Decision-Making**
Our website and services may use automated decision-making processes to enhance your experience, such as fraud detection or personalized recommendations. These systems are designed to improve the functionality and efficiency of our services. If you have concerns about automated decision-making or believe it may significantly impact your rights, please contact us to discuss your concerns and request further information.
**17. Data Breach Notification**
In the event of a data breach that affects your personal information, we are committed to notifying you promptly and in accordance with legal requirements. We will provide details about the breach, including the nature of the information affected, the measures we are taking to address the breach, and any actions you may need to take. Our goal is to mitigate the impact of the breach and prevent future occurrences.
**18. Jurisdiction**
This Privacy Policy is governed by the laws of [your jurisdiction]. Any disputes arising from this policy or its interpretation will be subject to the exclusive jurisdiction of the courts in [your jurisdiction]. By using our website and services, you consent to the jurisdiction and venue of these courts for resolving any legal issues related to this Privacy Policy.
**19. User Consent**
By using our website and engaging with our services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with our practices, we encourage you to refrain from using our services and to contact us if you have any questions or concerns about our data practices.
**20. Effective Date**
This Privacy Policy is effective as of [date]. We encourage you to review this policy periodically to stay informed about our data protection practices. Your continued use of our website and services constitutes your acceptance of any changes to this policy.
Customer Care
**Welcome to Odinmarie’s Customer Care**
At Odinmarie, we are dedicated to providing exceptional service and ensuring that your experience with us is as smooth and enjoyable as possible. Whether you have a question, need assistance, or want to provide feedback, our Customer Care team is here to help. This page provides information on how to reach us, what to expect, and how we can assist you with various inquiries.
**1. Contact Us**
Our Customer Care team is available to assist you with any questions or concerns you may have. You can contact us through the following methods:
- **Email:** For general inquiries, please email us at support@odinmarie.com. We strive to respond to all emails within 24 hours during business days.
- **Live Chat:** For immediate assistance, use our live chat feature available on our website.
**2. Frequently Asked Questions (FAQ)**
Before reaching out, you may find answers to your questions in our FAQ section. We cover a wide range of topics, including:
- **Order Status:** How to track your order, check its status, and what to do if there are any issues.
- **Returns and Exchanges:** Our return and exchange policies, how to initiate a return, and what to expect.
- **Shipping Information:** Details about shipping methods, delivery times, and shipping costs.
- **Account Management:** How to create, manage, and secure your account information.
- **Product Information:** Details about our products, including sizes, materials, and care instructions.
**3. Order Assistance**
If you need help with an order, please provide us with your order number and any relevant details when contacting us. This will allow us to assist you more efficiently. Whether you need to modify an order, track a shipment, or resolve an issue with a product, our team is here to help.
**4. Returns and Exchanges**
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it according to our policy. Please refer to our Returns and Exchanges page for detailed instructions on how to process returns, eligibility criteria, and timelines.
**5. Technical Support**
If you encounter any issues while using our website or our online store, our technical support team is here to help. For assistance with website navigation, account access, or technical difficulties, please contact us through [support@odinmarie.com](mailto:support@odinmarie.com) or use the live chat feature.
**6. Feedback and Suggestions**
We value your feedback and are always looking for ways to improve our services. If you have any suggestions, comments, or ideas, please share them with us. Your input helps us enhance our offerings and provide a better experience for all our customers.
**7. Privacy and Security**
Your privacy is important to us. We are committed to protecting your personal information and handling it with the utmost care. For information on how we collect, use, and protect your data, please refer to our Privacy Policy.
**8. Business Hours**
Our Customer Care team is available during business hours eastern standard time.
**9. Escalations and Complaints**
If you have a concern that has not been resolved through our standard channels, you may escalate your issue. Please contact us directly, and we will ensure that your complaint is addressed by a senior member of our team. We are committed to resolving issues fairly and promptly.
**10. Accessibility**
At Odinmarie, we strive to ensure that our services are accessible to all customers. If you require assistance due to a disability or have specific accessibility needs, please let us know so that we can provide the necessary support.
**11. Product Care and Warranty**
If you have questions about product care or warranty coverage, please consult our Product Care page or contact us for more information. We provide guidance on how to properly care for your purchases and details about any warranties that may apply.
**12. Special Requests**
For any special requests or accommodations, such as custom orders or special handling instructions, please contact us directly. We will do our best to accommodate your needs and ensure your satisfaction.
**13. Account Security**
To protect your account and personal information, we recommend that you use a strong password and regularly update it. If you suspect any unauthorized access to your account or need assistance with account security, please contact us immediately.
**14. Order Modifications**
If you need to make changes to an existing order, such as updating the shipping address or modifying the items, please contact us as soon as possible. We will make every effort to accommodate your request before the order is processed and shipped.
**15. Customer Satisfaction**
Your satisfaction is our top priority. We are committed to delivering high-quality products and excellent customer service. If you have any concerns or are not fully satisfied with your experience, please let us know so that we can address the issue and improve our service.
**16. Loyalty Programs**
For information on our loyalty programs, including rewards, benefits, and how to participate, please visit our Loyalty Programs page or contact us for details. We are dedicated to providing value to our loyal customers and appreciate your continued support.
**17. Shipping and Delivery**
If you have questions about shipping methods, delivery times, or tracking your shipment, please refer to our Shipping Information page or contact us for assistance. We strive to ensure timely and accurate delivery of your orders.
**18. Payment and Billing**
For inquiries related to payment methods, billing issues, or charges on your account, please contact our Customer Care team. We are here to assist you with any payment-related concerns and to ensure that your billing information is accurate and secure.
**19. Product Availability**
If you are interested in a product that is out of stock or unavailable, please contact us to inquire about restock dates or alternatives. We can provide updates on product availability and help you find similar items that may meet your needs.
**20. Thank You for Choosing Odinmarie**
We appreciate your choice to shop with us and value your feedback and loyalty. Our Customer Care team is here to support you every step of the way, and we look forward to serving you with excellence. Thank you for being a valued customer of Odinmarie.
Wholesale Inquiries
**Welcome to Odinmarie’s Wholesale Inquiries**
Thank you for your interest in partnering with Odinmarie for wholesale opportunities. We are excited to explore potential collaborations and provide our exceptional products to retailers and distributors. This section outlines the process for wholesale inquiries, including how to apply, the information we need, and what to expect when working with us.
**1. How to Apply**
To inquire about wholesale opportunities with Odinmarie, please follow these steps:
- **Submit an Application:** Complete our wholesale application form, available on our website or by contacting our Wholesale Department at wholesale@odinmarie.com. The form will ask for details about your business, including company name, contact information, and a brief overview of your operations.
- **Provide Business Information:** We require certain information to consider your application, including your business license, tax identification number, and details about your retail or distribution channels. This helps us ensure that we partner with businesses aligned with our brand values and distribution goals.
- **Review and Approval:** Once we receive your application, our team will review the information provided. We will assess your application based on factors such as business profile, market reach, and alignment with our brand. We aim to respond to all inquiries within 5 business days.
**2. Wholesale Terms and Conditions**
If your application is approved, you will receive our wholesale terms and conditions. These terms will outline important details including:
- **Minimum Order Requirements:** The minimum order quantities for wholesale purchases, including any specific requirements for initial orders and reorders.
- **Pricing Structure:** The wholesale pricing, including any discounts, payment terms, and applicable taxes or fees.
- **Shipping and Delivery:** Information about shipping costs, delivery times, and any related terms.
- **Return and Exchange Policy:** Our policies regarding the return and exchange of wholesale orders, including conditions for returns and procedures for handling discrepancies.
**3. Product Catalog**
Upon approval, you will gain access to our wholesale product catalog. This catalog includes detailed information about our product range, including descriptions, prices, and available quantities. You can browse our catalog to select the items that best fit your market needs and place orders directly through our wholesale platform.
**4. Order Placement**
Once you are set up as a wholesale partner, you can place orders through our wholesale ordering system. Orders can be submitted via our online portal, by email, or through direct communication with our Wholesale Department. For larger or custom orders, we may arrange a consultation to ensure that we meet your specific requirements.
**5. Customer Support**
Our dedicated Wholesale Department is here to support you throughout the ordering process and beyond. For any questions or assistance related to your wholesale account, orders, or product information, please contact us at [wholesale@odinmarie.com](mailto:wholesale@odinmarie.com) or by phone at [Your Phone Number]. We are committed to providing excellent service and ensuring a smooth partnership.
**6. Marketing and Promotion**
We support our wholesale partners with marketing materials and promotional support to help you effectively promote our products. Upon establishing a wholesale account, you will have access to marketing assets such as product images, descriptions, and branding guidelines. We also offer collaborative marketing opportunities to help drive sales and build brand awareness.
**7. Exclusive Opportunities**
As a wholesale partner, you may have the opportunity to access exclusive products, limited-edition items, or special promotions. We offer various programs to support our wholesale partners, including early access to new collections and exclusive deals. Stay tuned for updates and announcements about these opportunities.
**8. Terms of Partnership**
Our goal is to build strong, mutually beneficial relationships with our wholesale partners. We are committed to clear communication, timely order fulfillment, and providing the support you need to succeed. We value your feedback and are open to discussing any aspects of our partnership to ensure a successful and productive relationship.
**9. International Wholesale**
For international wholesale inquiries, please contact us directly. We are happy to discuss global distribution opportunities and provide information on international shipping, customs requirements, and any specific considerations for your region.
**10. Contact Us**
For all wholesale inquiries, please reach out to our Wholesale Department using the following contact details:
- **Email:** [wholesale@odinmarie.com](mailto:wholesale@odinmarie.com)
- **Phone:** [Your Phone Number]
- **Address:** [Your Mailing Address]
- **Business Hours:** [Your Business Hours]
We look forward to the possibility of working with you and building a successful partnership. Thank you for considering Odinmarie as your wholesale supplier.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments